Samara Kurumoch Airport

I've visited your city in May. Somebody tried to open my baggage(during the unloading I think), but couldn't open it. I' happy! I suppose it would be better for you and for all your customers to choose loaders more carefully. Also, why the doors to reach the registration window customers should open to the wrong side? It's better to fix them instead to say EVERYBODY it should be opened in another direction! Also, when we were staying in the line, a few people from the line simply smoked nearby! And we have to breathe the smoke! It was terrible.All airports in the world have a SEPARATE department for smoking. Maybe you can put the sign -"NO SMOKING" there?
Something was really good:very nice airport's team- all customer service representatives were very friendly. Washrooms were very clean! Thank you for your nice service!