Newquay airport is good for flights other than the Skybus to the Isles of Scilly, for which it is poor. We have used both St Just and Newquay and the contrast is stark. The staff at St Just are welcoming, friendly and keep customers fully informed about delays etc. In our experience, the staff at Newquay are unwelcoming and do not communicate with Skybus passengers. Last week we all had to rely on other passengers to be told what was going on. Our luggage was checked in but not taken so we sat with it in front of the staff ( there are only a small number of passengers and a 15kg baggage allowance) for nearly 5 hours as the flight was delayed. Nevertheless , when the first and only flight was ready to board, all of us had to have our baggage re- weighed and re- ticketed - very slowly, having been told to hurry as the pilot was anxious to leave. Then passengers have to run the gamut of airport security. We travel frequently all over the world and the security and officiousness at Newquay for the IoS domestic flight is greater than in almost all international airports that we have visited. On reflection, it is the extremely officious attitude of the staff ( we counted 5 dealing with 15 passengers who do not have cabin baggage) that makes the experience unpleasant rather than reassuring. Again, no staff were in departures to give us information after the safety video and when they did arrive, angered passengers by their lack of communication. Last year we attributed problems to teething difficulties as flights to IoS from Newquay were increased due to the demise of the helicopter service. However, things have not improved so we will use St Just. Sadly, Skybus has a total monopoly on travel to IoS so there is no commercial imperative for them to bring pressure on Newquay airport to improve.