The worst place I have ever been! People who work there have no idea what customer service is. The rudest and meanest people you can ever meet. I am not afraid to say that they HATE foreigners. Please, read my review and think if you plan to travel through this airport. I am going to write a complain to the international travel agency and advice them to make some kind of inspection of the service and staff of this airport. I don't want to change my opinion about Russia and Russian people in general, but based on my experience with the staff of THIS airport, and how unhuman their actions and statements were, I would ask other foreigners to think twice before entering this place. People forgot that they should stay professional and at least human in any kind of situations. And as airport staff - take care of their passengers. But my comment can't change those people. I hope it can help people who consider travelling through this airport.
I've visited your city in May. Somebody tried to open my baggage(during the unloading I think), but couldn't open it. I' happy! I suppose it would be better for you and for all your customers to choose loaders more carefully. Also, why the doors to reach the registration window customers should open to the wrong side? It's better to fix them instead to say EVERYBODY it should be opened in another direction! Also, when we were staying in the line, a few people from the line simply smoked nearby! And we have to breathe the smoke! It was terrible.All airports in the world have a SEPARATE department for smoking. Maybe you can put the sign -"NO SMOKING" there?
Something was really good:very nice airport's team- all customer service representatives were very friendly. Washrooms were very clean! Thank you for your nice service!