We had a horrible experience entering Singapore at Changi Airport. How is this place the number one airport in the world? The people working there were rude, the air conditioner did not seem to be working, every passport line was back up to the far back wall. There are many airports in Europe than handle more people quicker than here. The passport room is poorly designed. There are two rows of counters. However, there is NO way to access the second row. The second row counter is waving to you but the person in the front row completely blocks you from entering. WTF! So what happens is a security officer will randomly choose people on the outside lines to fill in the second row. NOT FAIR! Of course there is no way of knowing this until you are up in the front row. There is nothing that makes waiting in a long line worse than knowing that others are arbitrarily allowed to cut far ahead in line. How is it fair that some wait 10 minutes while others wait 2 hours? Yes, there is a garden and decorations, and our Crowne Plaza experience was nice. But who cares after such a crappy introduction to Singapore.