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Cheboksary Airport Reviews

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09 August 2015 12:08:00 "Lidiya Ivanovna"

I used Cheboksary aeroport twice and i have a quite negative experience.

The first time the handle of my rolling suitcase got broken during transportation of the luggage and I never received any refund after submitting a declaration about it. The suitcase was ruined as i could not roll it. And nobody ever contacted me.

The second time happened on 2 august 2015, Utair airlines, flight 7.30am from Cheboksary to Moscow. I checked in my luggage I asked to put a label of fragility on my suitcase and the suitcase of my boyfriend. We had some glass in our luggage. They sticked something on only my suitcase and said to bring both suitcases to the Customs to check luggage in and that they would arrange fragile part of our suitcases. Apperantly you have to do it yourself which is fine. My family was waiting for us back to say bye and spent an 1 hour before the boarding outside as we were too early. We went to the Customs hall (5 meters away from the check in area) and gave our suitcases saying that they should transport it as fragile luggage and put relevant labels on both suitcases. Does it seem to be a simple request? Looks like that. But no. The answer of one woman was "what does it matter? Nobody will look if your luggage is fragile". I kindly said that it matters to me and I would like both suitcase to be transported as fragile. The answer of the same woman was "do it yourself but you have to go through Customs first and we won't let you out".. (because I already mentioned to them before that we only want to drop suitcases and go back to my waiting family). That was absurd! Simple request to transport your luggage as fragile turns into begging. You are standing there looking at these 3 lazy people who dont want to do their jobs and treat customers like this! Of course I told them that i have to go back to checkin area to see my family and cannot go through customs to put labels that they would give me on my suitcases. The answer from "that woman" was that either i put that fragile label myself either they dont move a finger. I got really annoyed and asked them to give my suitcases back, so i can go back to the checkin desk and arrange myself. The answer was NO. I tried to ask for the name of "that woman" but her nice colleagues didn't give her away. I heard somebody called her "Lidiya Ivanovna". If you know this unhappy woman working in Customs area of the Cheboksary aeroport, please help her to find the other job! This is really not a nice experience when people do not do their job well and irritate customers.

Kind regards,
Crappy treated customer on August 2, 2015.

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