My friend had an accident wich left her unable to walk so we had to get wheelchair assistance. We got onto the wheelchair bus to take us to the aeroplane as we struggled on the plane with our suitcases we left a black mochino string bag on the back of the wheel chair before we had chance to go back they had drove off leaving us without it.
We then informed the airline staff (Thomas Cook) that they had taken our bag with them and it had a lot of valuables in that we always keep close inside. They told us to go back to our seats and they will look. A man that work for Hurghada airport said they looked them self’s and the bag is nowhere to be seen we we are 100% sure that the bag was on the buss but no assistance was given to us and they practically called us a liar. We feel let down by not only the airline but the airport staff our bag has things in that will never be replaced. A lot more could have been done but they was to interested in getting the plane in the air. Even passengers on the plane was disgusted by the way we was treated. Our bag was on the buss as people on the place witnessed it being on the back of the wheelchair. I’ve will never travel with Tomas Cook or to hurgahada ever again we was left on a six hour flight feeling distraught and heart broken. We didn’t have our cards as they was in the bag so not only could we not afford a drink we had no money for food. This situation has put us off traveling full stop.
I REGRET THAT THE ASSISTANCE FOR PEOPLE IN A WHEELCHAIR IS SO BAD !
1) if there is many people who need assistance there is not enough people to help us
2) the wheelchair are in very bad conditions !
3) there is only some small one and I need a LARGE one
4) Most of them do not have inflated tires
I hope that with your fantastic new Airport you will be some NEW WHEELCHAIR !
I really regret that there is no more small shops ! now there is only some expansive shops
We are coming in Hughada 2x/year in EASTER and OCTOBER and hope that for our next trip middle of april
you will have some nice and new wheelchairs !
christine from GENEVA SWITERLAND
The security staff right before the gate were terrible. One of thembwas telling the other to not let us in. They took our bottled drinks my wife's lotion and some dish washing liquid. We stayed there 7 days so we needed it. But they really pissed me off when they took our un opened drinks. I never went through that in America. Im traveling with my 2 kids and wife. I swear that type of treatment made me forget I had a nice time in hurgadah. They need to watch who they hire for these positions.