Avoid Charles DeGaulle Airport at all costs! The signage is non-existent and most of the staff is arrogant, indifferent and unhelpful. If you must go, allow HOURS extra. We arrived on an international flight carrying several hundred passengers to find two toilets available in the terminal. But the worst experience was our departure. We got to Terminal 1, Hall 3 at 7:30 am for our 12:35pm flight, well in advance, trying to be proactive. There were no signs anywhere with directions or flights. We waited in line for over an hour only to be told in a very rude way when we made it to the rope maze that we couldn't check in until 9:00am and would need to stand in another line. The woman took us to where the line would start. Then, the SAME employee, knowing we were traveling to DC, came back over to wave us to a different waiting area. THEN, at 9:00, we notice that all this time, the line to check in for the DC flight had been forming at yet a different place, and by this time, it was AT LEAST 150 feet long, stretching along another side of the hall, behind it, then turning and snaking back. We had to get to the very end of it and we waited for an hour and a half again to check our bags. By the time we finally got past security (without stopping for any food - we just frantically dashed), we arrived at our gate 30 minutes before boarding time. Yes, so we arrived to the United hall FIVE HOURS before our flight was to leave, and we got to our gate 30 MINUTES before boarding. This is the worst. airport. ever.
Terrible experience compared to other international airports. Poor signage, (we had to ask for directions to flight connections!)no lounges other than business, poor internet connection, terrible food but very high end shops. If you have a long stop over then go to any other airport if you can. Security staff blunt to the point of rudeness.Fine if no stop over.
It was a bad experience!
Dealing with unhelpful, cruel and arrogant employees specially the detax stuff at the euro refund.waiting in a queue that bearly moves from 12.30 pm to 3.30 pm to have my tax refund is just awful and there was just one window to serve two long queues.
I had to run to catch my flight that was boarding on 3.45 pm and after all the waiting time I couldn't risk to loose my flight but I lost 300 euroes detax also I lost the fun I hoped for in shopping at the airport or at least have a hot drink and relax waiting for my flight.
I wish whoever in charge to work this matter out as I loved my stay in Paris and I definitely want to come again.
My flight was Egyptair MS 800 on 18 August 2016.
Worst Border Security Staff at the CDG Airport, esp. the VAT Refund section. If they find the job so boring, they should resign. No customer service, rude, indifferent and totally authoritarian approach. Throwing passports away for an honest mistake, crumpling important documents, delaying tactics and all counter staff acting in cohesion are some of the features of the VAT refund counter. Lack of proper security control procedures in Paris, thereby leading to terrorist attacks, as I entered and left France, without any stamp on my passport. It was only when I was transiting through Sweden, the customs official realized that how come no one stamped my Passport in France. Then he said that it is becoming quite common, on the route I had taken fr om UK.
No one at the Airport ready to help us as I tried to speak to a higher authority or the Border Control Managers. Lack of English, lack of customer service or lack of empathy, an indifferent attitude, these are some of the things I can say about France, as what remains in your memory are the last moments you spent in the Country. I am sorry to say, but Paris was beautiful, but CDG dropped the bombshell and killed all my memories.
There are many other countries I can visit, wh ere I will be treated with respect and politeness. Unless, France treats people from other nations with respect, they will be treated likewise. Get your internal processes sorted before trying to become a leading country in the world.
ONE of the worst airports i have been too... stuff not helpful at all ,if u have the chance to fly through another airport i strongly recommend doing so it was so hard to find someone to help u ,they looked at me and turn there face i was so in a harry it was realy bad