Wednesday 29 Aug 8.55am. Horrific queue for passport control to get out of the country - less than half the stations manned by officials. This is the last impression tourists get if Bali and my family and I won’t be back after having to stand for over an hour with no water missing duty free and the lounge. Get your act together Bali airport, it’s not good enough.

My friend had an accident wich left her unable to walk so we had to get wheelchair assistance. We got onto the wheelchair bus to take us to the aeroplane as we struggled on the plane with our suitcases we left a black mochino string bag on the back of the wheel chair before we had chance to go back they had drove off leaving us without it. We then informed the airline staff (Thomas Cook) that they had taken our bag with them and it had a lot of valuables in that we always keep close inside. They told us to go back to our seats and they will look. A man that work for Hurghada airport said they looked them self’s and the bag is nowhere to be seen we we are 100% sure that the bag was on the buss but no assistance was given to us and they practically called us a liar. We feel let down by not only the airline but the airport staff our bag has things in that will never be replaced. A lot more could have been done but they was to interested in getting the plane in the air. Even passengers on the plane was disgusted by the way we was treated. Our bag was on the buss as people on the place witnessed it being on the back of the wheelchair. I’ve will never travel with Tomas Cook or to hurgahada ever again we was left on a six hour flight feeling distraught and heart broken. We didn’t have our cards as they was in the bag so not only could we not afford a drink we had no money for food. This situation has put us off traveling full stop.

I recently visited Iceland for 10/11 days. I enjoyed myself immensely - enjoyed seeing a large part of Iceland, enjoyed the food, met lovely people, etc. Upon arrival at Keflavik International Airport for my return flight to Toronto (3-1/2 hours before my departure time of 5:00 pm), I got my luggage tag, arranged for my luggage, passed through security and arrived at the large Duty Free part of the airport. Since my gate information would not be available until 3:20pm, I spent at least an hour walking around shopping for gifts to take home with me. Once the gate information (D34) became available, I commenced the long walk to the gate, thinking upon arrival at the gate, I would be able to sit down and relax until boarding, which was scheduled for 4:20 pm. Imagine my surprise and dismay to discover upon arrival at Gate D34 that there were absolutely NO SEATS FOR WAITING PASSENGERS. There were seniors, a mother with a 7-month old child, several young children standing as well. To compound the problem, our flight was delayed 1-1/2 hours, so we did not board the plane until shortly after 6pm, which meant we were on our feet from the time we arrived at the airport (1:30pm until we boarded shortly after 6pm (4+ hours)! I have traveled all over the world and have never experienced such treatment. I was left with a very unfavourable impression of my trip to Iceland. I cannot imagine that is the impression you would want to leave visitors of your country.