For Kind attention Airport Manager The display board at gate number 23D Not working causing lot of inconvenience to thequire passengers Regular check required all these small things When you want to provide quality service

I came fr om Bali, Indonesia and I had a bad experience with the airport staff at the boarding gate in Ngurah Rai International Airport last June 5, 2018 flight number 5J280. I was asking for help regarding the pocket wifi that I wasn't able to return at the arrival hall but they could not do anything about it. I know that it was my fault but I just need their help at least. I am a practitioner at the service industry as well and I can fully understand their lim its. But I imagined myself as a foreigner in the Philippines with the same problem and I believe that the staff can do ways for this simple concern. I was just disappointed with the staff for not extending their service. I was just disappointed by the fact that they cannot extend their hearts to a foreign passenger who's badly needing a hand.

Lilongwe airport has been the worst experience. I had to pay for my luggage and was not given a reciept that I expressed was critical for me to have given I was on business travel. They said my reciept would be given at the gate and I was pushed aside multiple times. Going through the final international security at my gate I was not given an explanation for the search and it’s requirements. Nor was I asked if I wanted to be privately screened. The staff did a full body search in the open and went through my personal belongings in view of everyone in the area. Furthermore this lady stole money that fell out of my pocket and claimed it was her own. Given the language barrier it was extremely difficult to argue. My request for managers went unanswered. The guy at the passport counter spent our entire exchange on the phone with someone and I stood there afterward bc he didn’t even let me know I was done and could move on. At no counter was I given instructions of what they needed from me. They just stared at me until I asked what the fuck they were looking at. I am currently trying to find customer service numbers to speak to airport or airline representatives. Something needs to change.