Where shall I start? How about with the fact that in order to board my outbound plane, which I had a confirmation code for AND a receipt, they claimed "There was no reservation." This resulted in visiting FOUR "offices" and "officials". I was at the point of missing my flight and therefore my safari. I am embarrassed to admit I burst into tears. When I produced a $100 bill, they "found" my reservation. I was routed through Zanzibar on another portion of my trip to Africa and ANOTHER mess! The rude gate agent would not listen to me when I said that my flight was called-I missed my flight and guess what???? Yep- more $$$$$ I was also ripped off by the airport money exchange, their transport to the resort, and phone data purchase. Never, ever, ever will I go back to this island and I tell EVERYONE of my experiences. Africans can be so stupid and short-sighted how they treat tourists. For a temporary "win" they lose any future business and with media, it is an ignorant thing to do because the message gets out to the world.

I can't even rate this,my parcel from UK arrived here on 9th march and until today it has not been delivered.i have been through hell being asked to pay this money or the other.so far i have paid 185k for my parcel and am still being asked to pay 75k more for what they call security and insurance. Can someone intervene and help me out. Can the management of parcels department come in to my aid for further information inbox me at nancykarimi66@gmail.com. Thank you. Unsatisfied customer.

We tried to contact the airport and the email address was not working, also the website doesn't appear to be working. Given the current situation (COVID-19) with stranded travellers, this is a good opportunity to improve customer service by offering up to date, relevant information.