Absolutely appalling experience at Modlin Airport. I travelled with a small bottle of water and a tiny bottle of yoghurt — both well within any reasonable security limit, and neither concealed or problematic. Without any warning, without asking me to dispose of them myself, and without giving me the opportunity to simply drink them at the checkpoint, a staff member took both and threw them straight into the bin. No communication. No courtesy. Just disposal. When I asked to speak with the duty manager to raise a formal complaint, I was completely ignored. Staff refused to acknowledge my request and carried on as if I wasn’t there. I then asked for the name or ID number of the employee who disposed of my items so I could escalate the matter to the airport administration. Again, refusal. I was told this information would not be provided. When I pushed further and asked what the correct procedure is for making a complaint at this airport, one staff member actually said to me: “This airport is totally different than any other airport you visited before. We just apply our way and there is no chance to complain.” No chance to complain. Let that sink in. That is not just poor service — it is a deliberate refusal to be accountable. It suggests a complete absence of proper procedures, staff training, or basic customer care. It also reflects very poorly on Poland’s reputation for hospitality and professionalism. I strongly urge the Polish government and the Civil Aviation Authority to conduct a full review of operations and complaint handling at Modlin Airport. This kind of behaviour is unacceptable, damaging to tourism, and cannot be allowed to continue unchecked.

I would never ever go to this country again I traveled with a friend we were treated like criminals the disrespect rudeness and intimidation was unlimited I won’t recommend any person goes to this airport not a single person from check in staff to Burger King rude they don’t deserve custom they need reminder we pay your wages .

The building is modern, and sometimes even clean. However, it is run more like an army bunker than a public facility in the past several years. Management is extremely heavy, abusive, and most policies demonstrate a profound lack of management skills and a severe disdain for the people they serve. They cant attract or retain decent vendors due to their abusive, heavy-handed approach, so your choices are always limited. It is supposed to be run as a non-profit, however a close look at the operations and policies indicate that profit is clearly their only goal. There are clearly far too many redundant and over-paid positions at the top creating self-serving hyperbole to feed the public and justify themselves. Winnipeg's airport is a sad shell of what it once was and we deserve so much better.