Not a bad airport, although it was very difficult to get any kind of car there, so I booked here https://atobtransfer.com/germany/berlin-airport-transfers/. Overall, very polite staff, everything was ok. The luggage was OK.

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I wanted to review this airport following a flight out last Friday. One of our party had left her passport in the taxi from Road Town. We only has the driver's name, nothing else. The staff at the airport and the tourist office next door were fantastic in helping to sort out the problem. They went out of the airport to find other drivers to help and eventually the dirver's brother (also a taxi driver) arrived, purely by chance, and the original driver contacted. He returned to the airport with the passport in time for the flight. I can;t rate the staff highly enough for their help, also the driver's honesty - he could have denied seeing the passport.